Training & Capacity Building
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Training & Capacity Building

Building Digital Confidence, One Step at a Time

People-centred training programs that strengthen digital skills, build organizational capacity, and enable meaningful technology adoption through patience, practice, and shared learning.

5000+
People Trained
100+
Workshops Conducted
10+
States Covered
15+
Years Experience

Recent Training - November 2025

Digital Literacy Training with ETP

Facilitated digital literacy training for women participants as part of an ETP-led programme. Key topics included email usage, cyber security, and everyday digital communication—introduced gradually with real-time practice on participants' own smartphones. Small steps. Shared learning. Growing confidence.

Our Programs

Training Programs

Comprehensive training solutions designed to build digital confidence and organizational capacity.

Most Popular

Digital Literacy Training

Foundational digital skills for communities, focusing on smartphone usage, email, cyber security, and everyday digital communication.

Smartphone BasicsEmail & CommunicationCyber Security AwarenessOnline SafetyGovernment App UsageWhatsApp & Messaging

Financial & Digital Banking

Training on digital payments, mobile banking, UPI, and financial management for underserved communities.

UPI & Digital PaymentsMobile BankingOnline TransactionsFinancial PlanningFraud PreventionGovernment Schemes Access

MSME & Entrepreneur Training

Business development and technology adoption training for micro, small, and medium enterprises.

Digital Marketing BasicsE-commerce SetupOnline PresenceBusiness DigitizationGST & ComplianceAccess to Finance

Corporate Technology Training

Upskilling programs for organizations on AI, data analytics, cybersecurity, and emerging technologies.

AI/ML FundamentalsData AnalyticsCybersecurityCloud ComputingDigital TransformationProductivity Tools

NGO Capacity Building

Strengthening organizational capabilities of NGOs through technology adoption and process improvement.

Digital M&E ToolsData ManagementReporting SystemsProgram ManagementTechnology AdoptionImpact Measurement

DRR & Humanitarian Training

Specialized training on disaster preparedness, early warning systems, and humanitarian response protocols.

Disaster PreparednessEarly Warning SystemsResponse ProtocolsCommunity ResilienceFirst Responder TrainingRisk Assessment
Case Study

Digital Inclusion Done Right

The story of Unnatea: Designing for first-time smartphone users in Assam's tea gardens.

Unnatea App
Ethical Tea Partnership (UK)

The Challenge

How can we help tea garden workers and their families become aware of government support meant for them—and access it confidently? The answer wasn't just to create an app, but to create a safe, accessible space where information could truly empower.

Our Approach

Designed for first-time smartphone users with varying digital literacy levels
Multilingual interface with simple, password-less login
Co-created with ETP field teams through continuous feedback
Pilot tested across tea gardens in Assam—built with users, not just for them
Explainer videos and reels to demystify complex government processes
“The Unnatea app is helping to build confidence among tea communities to access the support that belongs to them.”— Ethical Tea Partnership Report
Read the full story
Our Approach

How We Train

Meaningful digital inclusion is built through patience, practice, and people-centred learning.

People-Centred

Patient, practice-based learning tailored to participants

Multilingual

Training in local languages with translation support

Hands-On Practice

Real-time practice on participants' own devices

Peer Support

Encouraging peer-to-peer learning and collaboration

Gradual Progression

Step-by-step skill building from basics to advanced

Outcome Focused

Clear learning objectives and measurable outcomes

Topics Covered

What We Teach

Practical digital skills for everyday use and professional growth.

Smartphone Usage
Email & Gmail
Cyber Security
Online Safety
UPI & Digital Payments
WhatsApp & Messaging
Government Apps
DigiLocker
Aadhaar Services
E-commerce
Social Media
MS Office/Google Suite
Data Entry
Video Conferencing
AI Tools Basics
Cloud Storage
Our Process

Training Delivery Process

A systematic approach to ensure effective learning outcomes.

01

Needs Assessment

Understanding participant profiles, skill gaps, and learning objectives.

02

Curriculum Design

Custom training content aligned with audience needs and context.

03

Delivery

Engaging, interactive sessions with patient, hands-on instruction.

04

Practice & Support

Reinforcement through real-time practice and follow-up support.

05

Assessment

Measuring learning outcomes and skill acquisition.

06

Certification

Recognition of successful completion and new capabilities.

Delivery Modes

Flexible Training Formats

We offer multiple training delivery modes to suit different contexts, audiences, and organizational needs.

In-Person Workshops

Field-based training sessions with hands-on support

Virtual Training

Online sessions for remote and hybrid delivery

Self-Paced Modules

Digital learning content for flexible access

Train the Trainer

Building local capacity for sustained impact

Training & Capacity Building
Our Partners

Who We Work With

Partnering with organizations committed to capacity building and digital inclusion.

N

Non-profit Organizations

Community Partners

C

Corporate CSR Programs

Corporate Partners

G

Government Departments

Public Sector

M

Micro, Small & Medium Enterprises

Business Partners

Why Markzin

Why Train With Us

Experienced Trainers

15+ years in training & development

Field Expertise

Pan-India training delivery network

People-First

Patient, empathetic instruction

Outcome Focused

Measurable learning outcomes

Ready to Build Capacity?

Let's Plan Your Training Program

Whether it's digital literacy for communities, technology training for teams, or capacity building for organizations—we're here to help.