Refund Policy
We strive for complete satisfaction with every service we provide.
Last updated: December 2024
At Markzin, we value our customers and strive to provide excellent services. We understand that sometimes things don't work out as planned. This refund policy outlines the conditions under which refunds may be granted and the process for requesting them. Please read this policy carefully before engaging our services.
Eligible for Refund
- Service not initiated within 30 days of payment
- Duplicate payment made for the same service
- Service significantly different from what was agreed upon
- Technical issues preventing service delivery on our end
- Cancellation within 24 hours of booking (for eligible services)
Non-Refundable
- Custom software development once work has commenced
- Completed and delivered services that meet specifications
- Domain registration and hosting renewals
- Third-party service fees (APIs, cloud services, etc.)
- Services where deliverables have been accessed or downloaded
- Consultations and meetings already conducted
Refund Process
Follow these steps to request a refund for eligible services.
Submit Request
Send an email to our communications team with your order details and reason for refund.
Review Process
Our team will review your request within 3-5 business days and may ask for additional information.
Decision & Processing
Once approved, refunds are processed within 7-10 business days to the original payment method.
Important Time Limits
- Refund requests must be submitted within 30 days of payment
- Approved refunds are processed within 7-10 business days
- Bank processing time may add an additional 5-7 business days
- International transactions may take up to 14 business days