PUBLIC SYSTEMS

GovTech & Public Delivery Platforms

We architect secure, citizen-centric government platforms and institutional welfare portals capable of serving large, distributed populations with high availability and transparency.

Enquire for GovTech ConsultationView Public Delivery Framework

DIGITAL PUBLIC INFRASTRUCTURE

Public Systems Capabilities

Accessible, secure, and resilient architectures designed for democratic public service delivery.

Citizen Welfare & Scheme Discovery Portals

Accessible multi-language G2C entitlement matching and application platforms

We engineer intuitive, high-concurrency public welfare portals that help citizens identify relevant government schemes, upload verification documents, and track application lifecycles.

Multi-language UI with regional script support and audio accessibility

Dynamic eligibility decision trees matching beneficiary criteria with statutory schemes

SMS and WhatsApp notification gateways for rural citizen application updates

Administrative Dashboards & Casework Workflows

Role-based departmental dashboards and distributed application queues

We develop secure administrative backends for district and departmental officers to verify documents, conduct digital field enquiries, and disburse approvals in compliance with statutory timelines.

Hierarchical role-based access control (RBAC) across state, district, and block tiers

Automated SLA timers and escalation flags for pending citizen applications

Real-time departmental telemetry with district-level performance heatmaps

Beneficiary Registries & Identity Integration

Tamper-evident record keeping, DigiLocker integration, and deduplication

We architect centralized, privacy-preserving beneficiary registries integrating with India Stack digital public infrastructure (DPI) to eliminate identity duplication and ghost beneficiaries.

Aadhaar e-KYC and DigiLocker direct document fetching integrations

Fuzzy phonetic name and demographic deduplication algorithms

Encrypted personal data vaults strictly adhering to DPDP Act regulations

Public Grievance Redressal & Field Verification

Citizen ticketing, GPS-tagged ground inspections, and resolution tracking

We construct transparent grievance management platforms enabling citizens to submit issues and empowering field inspectors to upload GPS-verified inspection reports.

Multi-channel grievance ticketing via mobile app, web portal, and IVR helpline

Geo-tagged mobile reporting tools for ground verification inspectors

Public transparency dashboards tracking systemic resolution rates

DPI & PUBLIC TECHNOLOGY STACK

Supported GovTech Ecosystem

Compliant frameworks adhering to GIGW (Guidelines for Indian Government Websites) and Open Data standards.

Public Portal Client

Next.jsReactTailwind CSSProgressive Web Apps (PWA)W3C WAI-ARIA (Accessibility)

Backend & Workflows

Node.jsPostgreSQLCamunda / BPMNRedisPythonDocker

DPI & Identity Rails

Aadhaar e-KYCDigiLocker APINPCI Bharat BillPaySandes / SMS Gateways

Data & Security

India-Based Cloud (MeitY Empanelled)AES-256 GCMWAF ProtectionPrometheus

COMMISSION PUBLIC SYSTEMS

Developing a Citizen Service or Public Welfare Portal?

Connect directly with our public sector systems team to review architectural requirements, DPI integrations, and compliance guidelines.

Enquire for GovTech DeliveryBack to All Services

Direct engineering response within 24 hours · communications@markzin.com